connect:MonitorContact

Write

connect:MonitorContact is a Write access-level action in the connect service. Grants permission to monitor an ongoing contact

Resource types

ARNs that connect:MonitorContact can be scoped to in an IAM policy.

arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/contact/${ContactId}
contact
arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}
instance
arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/agent/${UserId}
user

Condition keys

Keys you can use in the Condition block of a policy that grants connect:MonitorContact.

aws:ResourceTag/${TagKey} String

Filters access by using tag key-value pairs attached to the resource

Example IAM policy

A minimal policy that allows connect:MonitorContact. Replace "Resource": "*" with a specific ARN to follow least privilege.

{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Sid": "AllowConnectMonitorContact",
      "Effect": "Allow",
      "Action": "connect:MonitorContact",
      "Resource": "*"
    }
  ]
}

Related actions in connect

connect:ActivateEvaluationForm Write connect:AdminGetEmergencyAccessToken Write connect:AssociateAnalyticsDataSet Write connect:AssociateApprovedOrigin Write connect:AssociateBot Write connect:AssociateContactWithUser Write connect:AssociateCustomerProfilesDomain Write connect:AssociateDefaultVocabulary Write connect:AssociateEmailAddressAlias Write connect:AssociateFlow Write connect:AssociateInstanceStorageConfig Write connect:AssociateLambdaFunction Write

View all connect actions →